Refunds & Cancellation

At deekecollection.com, we take pride in offering a tailored shopping experience, where each item in our store is crafted especially for you. We understand that circumstances may arise where you may need to make changes to your order, and we are committed to assisting you through this process.

Order Initiation:

As soon as your payment is confirmed, we initiate the order for your customized item. We value your choices, and we understand that occasionally, adjustments are necessary.

Cancellations:

• You have the flexibility to cancel your order within 24 hours of placement, with a slight deduction of 5% to cover payment gateway charges.
• Product changes can be made within 48 hours of order placement.

Cancellations After Manufacturing:

Once the manufacturing process begins, we incur costs that make cancellations more complex. In such cases, a cancellation fee of 30% of the total order is applicable.

Cancellations After Shipping:

After your order has been shipped, cancellation incurs a fee of up to 50%. However, we're committed to making this process as smooth as possible, considering individual circumstances.

At deekecollection.com, we prioritize your satisfaction, aiming to be the most customer-friendly furniture website. If you wish to initiate a cancellation, please contact us at info@deekecollection.com. Upon acceptance, we will confirm your cancellation and proceed with the payment refund.

For any questions regarding returns, damages, or other concerns, don't hesitate to reach out to us at info@deekecollection.com.

Damages and Issues:

We encourage you to inspect your order upon receipt. If you find any defects, damages, or receive an incorrect item, please contact us immediately. We are committed to evaluating the issue and making it right.

Exceptions and Non-Returnable Items:

Certain items, such as bespoke, made-to-order, and custom products, including special orders and personalized items, cannot be returned. Additionally, we do not accept returns due to change of mind or unauthorized installations. We kindly request you to ensure that the product's size is suitable for your doors and entryway to avoid installation issues. Please feel free to contact us with any questions or concerns about your specific item. Unfortunately, sale items and gift cards cannot be returned.

Exchanges and Replacements:

If you encounter transit damage or defects with your product, we offer the option for replacement of the same product. The quickest way to get what you want is to return the item you have. Once your return is accepted, we will automatically issue a replacement for the same product.

In case of a reverse pickup for a product, packaging is to be done from the customer's end. We appreciate your understanding and cooperation as we work together to ensure your satisfaction with your DEEKE COLLECTION purchase.