Warranty

At DEEKE COLLECTION, we take immense pride in offering you a remarkable 12-month warranty. We want to assure you that each product is not only accurately described but will also deliver the exceptional service you rightfully expect. Should you encounter any issues related to material quality or workmanship, our promise is simple: we will make the necessary adjustments, repairs, or replacements to ensure your utmost satisfaction.

Our items are meticulously handcrafted by local artisans, making each piece a true work of art. The manual crafting process means that every item is genuinely one-of-a-kind, differing in size, finish, and dimension. Some slight cracks, warping, imperfections, and color variations are inherent to these handcrafted treasures, emphasizing their unique character. They are not defects but rather a testament to the craftsmanship behind each piece.

Before shipping, we dedicate the utmost care and attention to inspecting all our goods to ensure the highest levels of quality. We genuinely hope that you relish your handcrafted heirloom furniture for many years to come.

Please Note, This Limited Warranty Does Not Apply To:

• Normal wear and tear over prolonged use.
• Minor cuts, scratches, or damages resulting from incorrect cleaning methods or accidental impacts.
• Damages due to incorrect installation or assembly by the customer.
• Cracks developed due to product displacement.
• Fading caused by direct exposure to sunlight.
• Wood deterioration due to consistent exposure to water.
• Upholstery fabrics, such as seat covers, are not covered by the warranty.
• Non-standard dry-cleaning procedures or the use of harsh chemicals.
• Per industry standards, slight unevenness (up to 5 mm) is widely accepted due to variations in floor and surface levels and is not covered by the warranty.
• Any modifications or alterations made to the products post-purchase are not recommended and will void the entire Warranty.

Claiming Your Warranty

To avail of our warranty, please return the product to our factory from your end. We stand by our products and are committed to ensuring your complete satisfaction throughout your ownership experience. If you have any questions or require assistance, please do not hesitate to reach out to our dedicated customer support team. Your happiness is our top priority.